Who we are

Our website address is: https://welcomewithpride.com.

You can contact us at charlie.douty@welcomewithpride.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you submit a contact form on our website, we collect your name, email address, and any additional information you provide in the form. This information is retained for customer service purposes for up to [insert time period, e.g., 6 months] and is not used for marketing unless you have provided explicit consent.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Analytics

We use Google Analytics to track and measure website traffic and user behavior. This data may include anonymized IP addresses, browser types, device types, and usage data. You can review the privacy policy of Google Analytics here: https://policies.google.com/privacy.

Shop and Checkout

When you make a purchase, we collect information necessary to process your order, such as your name, billing address, shipping address, email address, phone number, and payment details. Payment information is securely processed by third-party payment processors, such as Stripe, Paypal, and we do not store your credit card information. You can view their privacy policies here:

• https://stripe.com/au/privacy

We retain transaction records for up to 7 years for legal and tax purposes.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We share data with third-party providers who help us operate our website and services, including:

• Payment processors (e.g., Stripe, PayPal) for handling transactions.
• Hosting providers (e.g., WordPress) for storing and managing our website.
• Analytics providers (e.g., Google Analytics) for tracking website performance.

For further details, please refer to the privacy policies of these providers linked above.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For transaction data (e.g., purchases), we retain records for up to 7 years for tax, legal, or fraud prevention purposes.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

How we protect your data

We take the security of your data seriously and have implemented the following measures:

• Encryption for sensitive transactions, such as checkout (e.g., SSL/TLS).
• Regular security audits and updates to ensure website safety.
• Access controls to limit data exposure to authorized personnel only.
• Two-factor authentication for administrative access.

What data breach procedures we have in place

In the event of a data breach, we will:

• Notify affected users promptly, including details of what data was exposed.
• Report the breach to relevant authorities where required by law.
• Take immediate steps to secure the site and prevent further breaches.

What third parties we receive data from

We may receive anonymized data from third-party analytics or marketing services to help improve our website’s performance. No personally identifiable data is included in this.

What automated decision making and/or profiling we do with user data

If you purchase through our website, we may use automated systems to recommend products or services based on your browsing or purchasing history. These recommendations do not affect your ability to purchase or use our website.

Industry regulatory disclosure requirements

We comply with Australian Privacy Principles to protect your data and privacy rights.