LGBTIQ+ Inclusivity Training For Hospitality Businesses
Empower your team to create inclusive guest experiences and team environments where everyone belongs.
Online and just 45 minutes.
Why Train Your Team?
Create environments where everyone belongs
Build connection with guests
Foster understanding and empathy by listening to LGBTIQ+ travel anxieties and learn evolving terminology.
Avoid accidental mistakes
Without training, we may accidentally alienate guests and cause a negative experience. Training brings this to our awareness.
Use inclusive language and pronouns
Practice affirming all guest identities and creating a powerful feeling of belonging that keep guests coming back.
Why Train Your Team?
Create Environments where everyone belongs
Earn Loyalty
Practice using inclusive language and pronouns to create a powerful feeling of belonging that keep guests coming back.
Avoid Mistakes
Without knowing, we may accidentally say or do things that make guests feel unsafe, unwelcome or alienated. Training is essential for self awareness.
Build Connection
Build understanding and empathy by listening to LGBTIQ+ lived experiences and learning evolving terminology. Make immediate improvements to your operations.
how it works
Train your team to get listed
Train all your customer facing staff to get listed on our directory and reach LGBTIQ+ travellers planning their trip.
Reach LGBTIQ+ travellers planning their trip.
Join our growing directory of Australia’s most inclusive stays & experiences. Train your staff to qualify.
Our Partners
Why do we need inclusive tourism?
Our research shows...
Go back into the closet on holiday
“I’ve avoided being seen kissing, hugging or being in physical contact with another man, because I couldn’t guarantee that we would be protected by staff.”
Gay Traveller
Say Staff Training Is Essential
“Training is so important! It’s so apparent and appreciated when you can FEEL that the place you’re staying at respects you.”
Non-binary Traveller
Accor Staff Feel Proud To Do the training
“This training has made a difference to how I show up at work. It gave me reassurance on how i look, act and speak to those around me and made me feel more comfortable in my own skin.”
Trans Team Member
Why choose this training
Short, impactful and tourism-specific
Earn the trust of LGBTIQ+ communities with a verified commitment, and avoid the pitfalls of pink washing.
- Complete online in just 45 minutes
- Tourism specific & built on research
- Practical real life scenarios & quizzes to build confidence
- Engaging & interactive with real LGBTIQ+ traveler stories
- Safe & encouraging learning environment
WHAT YOU WILL LEARN
Empower Your Team to Welcome Everyone
Learn how to create inclusive experiences where all guests belong in just 45 minutes.
- Understand LGBTIQ+ identities and travel anxieties
- Avoid accidental mistakes that alienate guests
- Build confidence using inclusive language and pronouns
- Practice with real-world hospitality scenarios
- Handle dead passports with respect
- Become an active ally
- Make immediate operational improvements
- First step towards accreditation
“Training is so important! It’s so apparent and appreciated when you can FEEL that the place you’re staying at respects you.”
“The Welcome With Pride e-learning ensures that our team members consistently deliver a warm welcome for LGBTIQ+ guests every time.
Welcome With Pride helps us stay at the forefront of what guests are expecting from us by standardising our training and LGBTIQ+ inclusion practices across our Hilton brand.”
Mary Hoggs - Hilton Regional HR Director for Australasia
get Accredited
Reach 120K+ LGBTIQ+ travellers
Complete this short form to receive a custom quote and our info pack.
