Accessibile and Inclusive Tourism Online Training

Empower your team to confidently welcome guests with a disability and LGBTIQ+ travellers, creating an outstanding guest experience.

Two essential online modules in under 2 hours.

Developed by industry leaders in inclusive tourism

Why Train Your Team?

Inclusion training is smart business

Increase bookings

Attract two rapidly growing, high value traveller segments, fiercely loyal to businesses committed to inclusion

Create inclusive guest experiences

Empower your team with interactive training built on lived experience and real guest scenarios

Foster an inclusive culture

Create environments where all team members and guests belong

Enhance reputation

Be known as a truly inclusive and ethical business

Receive certificates

From industry leaders to promote true inclusion in your business

Reduce risk

Avoid accidentally alienating guests and negative incidents

What is included

Two essential online modules, built with real guest scenarios

1 hour

Module 1: Welcome guest with disabilities

Empower your staff to confidently welcome guests with disabilities, ensuring a seamless and exceptional guest experience.

45 mins

Module 2: Welcome LGBTIQ+ guests

Empower your staff to create inclusive guest experiences and internal team cultures where everyone feels a powerful sense of belonging.

Accessibility & Inclusivity Online Training

Empower Your Team to Welcome Guests With Disabilities

Earn the trust of LGBTIQ+ communities with a verified commitment, and avoid the pitfalls of pink washing.

Complete online in just 45 minutes
Tourism specific & built on research
Practical real life scenarios & quizzes to build confidence
Engaging & interactive with real LGBTIQ+ traveler stories
Safe & encouraging learning environment

Accessibile & Inclusive Tourism Online Training

Module 1: welcome guests with disabilities

1 hour

Understand physical, sensory, and invisible disabilities
Understand challenges and travel anxieties
Avoid accidental mistakes that upsets guests
Build confidence using inclusive communication with guests
Practice with real world hospitality scenarios: physical, low vision, low hearing, Autism, and invisible disabilities
Deliver an inclusive experience from enquiry to checkout
Simple free adjustments that make a world of difference

LGBTIQ+ Inclusive Tourism Online Training

Module 2: Welcome LGBTIQ+ Guests

45 mins

Understand LGBTIQ+ identities and travel anxieties
Avoid accidental mistakes that alienate guests
Build confidence using inclusive language and pronouns
Practice with real-world hospitality scenarios
Handle dead passports with respect
Become an active ally
Make immediate operational improvements
First step towards accreditation

Our appoach

Built on community research

Built from insights shared by over 38,000 travellers with a disability and LGBTIQ+ travellers. We focus on practical steps and cost-effective changes informed by real-world feedback.

Why do we need inclusive tourism?

Our research shows...

0 %

living with a disability are anxious about booking a holiday

“A staff member sighed like I was an inconvenience. I felt unwelcome, so I booked somewhere else.”

Wheelchair User

0 %

Say Staff Training Is Essential

“Training is so important! It’s so apparent and appreciated when you can FEEL that the place you’re staying at respects you.”

Non-binary Traveller

0 %

LGBTIQ+ Travellers Go back into the closet on holiday

“I’ve avoided being seen kissing, hugging or being in physical contact with another man, because I couldn’t guarantee that we would be protected by staff.”

Gay Traveller

“This training has made a difference to how I show up at work. It gave me reassurance on how i look, act and speak to those around me and made me feel more comfortable in my own skin.”