Learn how to welcome guests with disabilities and LGBTIQ+ guests.
What is included: two e-learning modules:
- Accessibility: 1 hour
- LGBTIQ+ inclusivity: 45 mins
Accessible Accommodation Trained Certification and Welcome With Pride Accreditation are not included. Contact us to learn more.
Why train your team:
- Increase bookings: Attract two rapidly growing, high value traveller segments, fiercely loyal to businesses committed to inclusion.
- Create inclusive guest experiences: Empower your team with interactive training built on lived experience and real guest scenarios.
- Foster an inclusive culture: Create environments where all team members and guests belong.
- Enhance reputation: Be known as a truly inclusive and ethical business.
- Receive certificates: From industry leaders to promote true inclusion in your business. Not included in training cost.
- Reduce risk: Avoid accidentally alienating guests and negative incidents.
Why choose this training:
- Short and accessible: online, self paced, under 2 hours.
- Relevant: tourism specific and built on research.
- Practical application: real life scenarios & quizzes to build confidence.
- Engaging and relatable: interactive with real traveler stories.
- Safe space: encouraging learning environment removes the fear of ‘getting it wrong’.
What you’ll learn:
Module 1: Accessibility
- Understanding – Learn about physical, sensory and invisible disability types.
- Building Empathy – Understand the challenges and anxieties travellers with disabilities face.
- Avoiding Microaggressions – Prevent common unintentional mistakes that alienate guests.
- Learn inclusive language – Practice person-first language.
- Practice Inclusive Communication – Build confidence with real-world practical scenarios across physical, low hearing, low vision, Autism and invisible disability types.
- Improve scripts and processes – Deliver an inclusive experience from enquiry to checkout.
- Make simple free adjustments – that make a world of difference to the guest experience.
Module 2: LGBTIQ+
- Terminology & Understanding – Learn diverse sexualities, genders & identities.
- Build Empathy – Understand the anxieties LGBTIQ+ travelers face.
- Avoid Microaggressions – Prevent common unintentional mistakes that alienate guests.
- Practice Inclusive Language – Build confidence with real-world practical scenarios.
- Support Trans Guests – Learn best practices for pronouns, bathroom access & dead passport issues.
- Foster an Inclusive Culture – Learn how to be an active ally and inclusive leader.
Testimonials:
- Mary Hoggs, Hilton – “The Welcome With Pride e-learning ensures that our team members consistently deliver a warm welcome for LGBTIQ+ guests every time. The research that backs up the materials gives a deep level of authenticity that most other programs lack.”
- Olivia, Karridale Cottages: “I highly recommend it to hospitality businesses—it’s targeted, actionable, and ensures inclusivity is more than just a good intention, but a real, positive guest experience.”
- Carly, Stowaway: “Before this course, I was concerned about accidental microaggressions. The e-learning provided an encouraging, safe space to learn about and apply inclusivity in a tourism setting.”
- James, Getawayz: “Since completing the training, we’ve seen a real shift—our team now proactively avoids assumptions and ensures all guests feel truly welcome.”
- Mo, Hilton Northbridge: “Our team now understand how to handle sensitive situations, such as addressing guests with dead passports or using they/them pronouns, without making it an issue.”
FAQ Section
- “How long do I have access?” → One year
- “Can I share it with my staff?” → Each license is for one person. Need multiple? [Get a group discount].
- “What happens after I purchase?” → You get instant access and can start learning immediately!
- “I want to get accredited too? Where do I start?” → Begin with this training. Then, upgrade to our accreditation program
- “How is this different to other LGBTIQ+ or accessibility training” → This is focused on staff-guest interactions and tourism-specific, featuring real hospitality scenarios & traveler voices.
- “How do I get listed on the directory?” → Train all customer facing staff to be eligible.
- Still have questions? [Contact Us].
Next steps:
- Start training now
- Want to train your team? [Get a discount when purchasing multiple licenses].
