Learn how to confidently welcome guests with disabilities.
Includes:
- Accessibility and inclusion e-learning: one license per person
Accessible Accommodation Trained Certificate is not included. Contact us to learn more.
Why train your team:
- Increase bookings: Attract two rapidly growing, high value traveller segments, fiercely loyal to businesses committed to inclusion.
- Create inclusive guest experiences: Empower your team with interactive training built on lived experience and real guest scenarios.
- Foster an inclusive culture: Create environments where all team members and guests belong.
- Enhance reputation: Be known as a truly inclusive and ethical business.
- Receive certificates: From industry leaders to promote true inclusion in your business. Not included in training cost.
- Reduce risk: Avoid accidentally alienating guests and negative incidents.
Why choose this training:
- Short and accessible: online, self paced, under 2 hours.
- Relevant: tourism specific and built on research.
- Practical application: real life scenarios & quizzes to build confidence.
- Engaging and relatable: interactive with real traveler stories.
- Safe space: encouraging learning environment removes the fear of ‘getting it wrong’.
What you’ll learn:
- Understanding – Learn about physical, sensory and invisible disability types.
- Building Empathy – Understand the challenges and anxieties travellers with disabilities face.
- Avoiding Microaggressions – Prevent common unintentional mistakes that alienate guests.
- Learn inclusive language – Practice person-first language.
- Practice Inclusive Communication – Build confidence with real-world practical scenarios across physical, low hearing, low vision, Autism and invisible disability types.
- Improve scripts and processes – Deliver an inclusive experience from enquiry to checkout.
- Make simple free adjustments – that make a world of difference to the guest experience.
FAQ Section
- “How long do I have access?” → One year
- “Can I share it with my staff?” → Each license is for one person. Need multiple? [Get a group discount].
- “What happens after I purchase?” → You get instant access and can start learning immediately!
- “How do I promote that I have completed this training?” → Train 80% of your team to be eligible for the Accessible Accommodation Training Certificate. You can share this online and in your property. This costs $300. Contact us to learn more.
- “How is this different to other accessibility training” → True inclusion is not just about physical accessibility; it’s about how guests feel when they interact with staff. This training empowers you to create standout inclusive guest experiences. It’s tourism-specific, featuring real hospitality scenarios & traveler voices.
- Still have questions? [Contact Us].
Next steps:
- Start training now
- Want to train your team? [Get a discount when purchasing multiple licenses].
